1. Scope of Agreement
This Client Agreement applies when a client submits a project request, hires a listed developer, purchases consulting, requests managed delivery, enrolls in a service, or makes any project-related payment through Laravelone.co.in. Specific project terms may be set out in a work order, proposal, invoice, milestone sheet, email confirmation, or project workspace.
2. Client Responsibilities
The Client must provide accurate requirements, content, technical access, credentials, brand assets, acceptance criteria, business rules, third-party account details, and timely feedback. Laravelone.co.in and assigned developers are not responsible for delays caused by missing information, late approvals, unclear requirements, unavailable stakeholders, or blocked access.
3. Project Scope and Change Requests
Only work expressly included in the accepted scope is covered by the agreed fee. Additional features, integrations, deployment work, emergency support, migrations, meetings, revisions, documentation, security reviews, performance tuning, or third-party setup may require a written change request, revised price, and adjusted timeline.
4. Payments and Taxes
The Client must pay all agreed fees, advances, milestones, retainers, hourly-cycle invoices, taxes, gateway charges, and bank charges when due. Work may not begin, continue, deploy, or be handed over until the required payment is received. Applicable GST, TDS, payment gateway charges, and other statutory charges may apply based on the transaction and legal status of the parties.
5. Milestones, Hourly Work, and Acceptance
Milestone work may be accepted when the agreed deliverable is substantially completed according to the accepted scope. Hourly work may be billed based on time logs, work notes, activity summaries, or other agreed tracking data. The Client should review each deliverable within the stated review period. If no written rejection with specific issues is received within that period, the deliverable may be treated as accepted.
6. Revisions and Defect Correction
Reasonable correction of in-scope defects may be included during the agreed review period. Cosmetic preferences, new workflows, changed business rules, third-party API changes, unsupported hosting environments, and issues caused by client modifications may be treated as additional work.
7. Client Access, Data, and Backups
The Client is responsible for maintaining backups of production systems, databases, credentials, media, business records, and third-party accounts unless expressly agreed otherwise. The Client should provide minimum necessary access and revoke or rotate credentials after completion. Laravelone.co.in is not responsible for pre-existing vulnerabilities, legacy code defects, hosting failures, or data loss outside the agreed scope.
8. Third-Party Services
The Client is responsible for third-party subscriptions, domains, hosting, SSL, APIs, payment gateways, SMS/email providers, AI APIs, app stores, licenses, and usage limits unless expressly included in the project fee. Delays or failures by third-party providers may affect delivery and are outside Laravelone.co.in's reasonable control.
9. Intellectual Property and Handover
Subject to full and final payment, the Client may receive ownership or use rights in custom deliverables expressly created for the project. Pre-existing tools, templates, libraries, open-source components, frameworks, reusable knowledge, generic snippets, and Laravelone.co.in materials remain subject to their existing ownership and licenses. Final handover may be withheld until all due amounts are paid.
10. Confidentiality
Laravelone.co.in will use reasonable care to protect confidential client information shared for project delivery. The Client must also protect platform records, private proposals, pricing, credentials, communication history, and developer information from unauthorized disclosure.
11. Suspension or Termination
Laravelone.co.in may pause or terminate work for non-payment, abusive conduct, unlawful requests, unsafe access, repeated scope changes without approval, suspected fraud, security risk, or breach of applicable terms. Amounts already paid for completed work, commenced work, third-party charges, or reserved capacity may be non-refundable as described in the Refund and Cancellation Policy.
12. Dispute Resolution
The Client should first raise disputes in writing with specific references to the agreed scope, deliverables, payment records, and communication history. Laravelone.co.in may review workspace records, milestone status, time logs, invoices, and written communications before deciding whether correction, partial refund, payout hold, or other action is appropriate.
13. Indemnity
The Client agrees to indemnify Laravelone.co.in and assigned contributors against claims arising from client-provided content, unlawful instructions, intellectual-property infringement, third-party account misuse, inaccurate information, unpaid taxes, non-payment, or breach of this agreement.
14. Limitation of Liability
To the maximum extent permitted by law, Laravelone.co.in is not liable for indirect, incidental, consequential, punitive, loss-of-profit, loss-of-data, or business interruption damages. Liability for a specific client engagement is limited to the amount paid by the Client to Laravelone.co.in for the disputed engagement during the preceding three months, unless applicable law requires otherwise.
15. Force Majeure
Laravelone.co.in is not liable for delay or failure caused by events beyond reasonable control, including natural disasters, health emergencies, cyberattacks, cloud outages, internet failures, payment gateway failures, labor disruptions, government action, legal restrictions, war, civil unrest, or third-party service outages.
16. Governing Law and Jurisdiction
This agreement is governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this agreement shall be subject to the exclusive jurisdiction of the competent courts in Kerala State, India.