1. General Policy
Refund eligibility depends on the type of payment, delivery status, third-party charges, and whether work, access, or services have already commenced. Please note that third-party payment gateway charges, banking convenience fees, and applicable taxes (such as GST) are strictly non-refundable.
2. Developer Registration or Listing Fees
Registration or listing fees are non-refundable once a profile review, listing review, or platform setup work has been initiated by our team. If a duplicate payment or payment error occurs, you must notify Laravelone.co.in within 48 hours of the transaction, providing the payment reference number for a full refund of the duplicate amount.
3. Courses, Digital Content, and Demos
In accordance with standard digital goods policies, products such as course access, downloadable materials, code demos, and recorded resources are strictly non-refundable once access has been granted or the download link has been sent, unless otherwise required by applicable Indian consumer law or expressly stated on the specific product page.
4. Client Project Payments
For client-developer projects, refund handling follows the agreed project scope, milestone terms, and current work status. In the event of a dispute, refunds will be evaluated based on objective evidence, including the project brief, submitted deliverables, communication history, invoices, and payment records. Escrowed funds (if applicable) will be released based on milestone completion.
5. Cancellation Requests
Users must submit cancellation requests as early as possible. Cancellations for services will not be accepted once work has substantially begun, deliverables have been shared, or service access has been utilized. For recurring subscriptions, cancellations will take effect at the end of the current billing cycle.
6. Processing Timeline
Approved refunds are processed back to the original method of payment. As per standard banking and Reserve Bank of India (RBI) guidelines, please allow 5 to 7 business days for the refunded amount to reflect in your bank account or credit card statement. Laravelone.co.in is not liable for delays caused by the user's issuing bank or incorrect payment details.
7. Chargebacks and Misuse
Fraudulent disputes, abusive chargebacks, or repeated misuse of our refund policy will result in immediate account suspension, listing removal, and refusal of future services. We reserve the right to present evidence of service delivery to payment gateways and banks to contest fraudulent chargebacks.
8. Grievance Redressal
In compliance with the Consumer Protection (E-Commerce) Rules, 2020, if you have any grievances related to cancellations or refunds, please contact our Grievance Officer:
- Name: P B Sai Suresh
- Email: grievances@laravelone.co.in
- Phone: +91 9599860778
- Response Time: We will acknowledge your complaint within 48 hours and strive to resolve it within 30 days.
9. Governing Law and Jurisdiction
This policy is governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the competent courts in Kerala State, India.